American Chimney’s Standards of Ethical Behavior
The following are the standards we believe in and strive to meet each and every day. Please let us know when we do so we can let our staff know they are doing well and when we don’t so we can make the adjustments necessary to be better.
All our technicians are certified by the Chimney Safety Institute of America and versed in all fires codes and standards of the National Fire Protection Association. Those who are not yet certified are in preparation for certification and work under the supervision of someone who is certified; these people are only given work equal to their level of training. We won’t send someone out to practice on you!
Our technicians have an average of 12 years experience. We have cleaned, serviced or repaired over 15,000 chimneys since 1989. We also continue our education with weekly training and by attending workshops, conferences, and industry trade shows.
We Fix It Right The First Time
We won’t skip steps; we want you to be satisfied with the work we perform. Our trucks are well stocked with the proper tools and supplies to handle 97% of the work we might encounter.
We are a chimney company, alert for chimney problems, which we are prepared to address. However, we will never manufacture problems. If problems are encountered, we will document them with digital photos or video tape and provide a written estimate. We understand the problem in the marketplace with some companies that offer a low initial price, and then trick you with expensive add-ons. We never pressure our customers!
Utmost Care for Your Home
We use a unique dustless cleaning process when cleaning chimneys. Our vacuums filter dust particles down to .5 microns. We cover your floors with rug runners or wear clean surgical booties over our shoes. If something needs to be moved, we put on a pair of white gloves before touching it. We go to great lengths to leave your home looking as good as it did before we arrived. If the job is outside, we’ll take the same care of your roof or yard. And of course, we clean up after ourselves.
If we give you a time window, we will arrive within that window. If we will be any earlier or later than that, we’ll call in a reasonable amount of time and advise or reschedule.
We believe in keeping promises. If there’s a problem or additional work to do, we’ll come back when we say we will, and we’ll finish the things we start.
We’ll also make every effort to do all this in a reasonable time frame.
We’ll be easy to communicate with. If you call us, we’ll call you back in a timely manner.
Appearance: All of our people will be neat (keeping in mind that we often get dirty doing our day’s work of course!) in dress and hygiene.
Vehicle: We keep our vehicles clean and in decent working order. We understand nobody wants a rattletrap truck in the driveway.
Behavior on the job: Our people will always refrain from foul language. We have a strict no-drugs-or-alcohol policy.
We guarantee your satisfaction with our clean, highly trained chimney professionals and our fair and honest business practices. If there is ever any question about the quality of our work, we will promptly work with you until it is resolved.
Choose American Chimney with Confidence
Of the 32 chimney repair and sweep companies in the greater Portland area there is ONLY one company that complies with these 7 Consumer Protection Policies and these high Standards of Ethical Behavior…that’s American Chimney & Masonry!
Experience, quality, price and credentials make American Chimney the best choice when selecting a chimney care professional. We are licensed, bonded, insured and registered with the construction contractors board.